Question 1

Q: How do I get the tapes/photos to you, and how will I get the completed files?

Accepted Answer

A: If you're in the Tucson area, contact us to arrange pickup/delivery or bring them to LTD Media (located inside The Other Place) at 4239 Ina Road, Tucson, AZ, 85741. Available hours at this location are 9am to 2pm, Friday and Saturday. You can pick them up from that location (during those same hours/days) once you’ve been notified they are completed, or you can contact us to make other arrangements.
If you're out of the Tucson area, contact us and we'll arrange shipping/payment for your items.

Question 2

Q: What formats do you accept?

Accepted Answer

A: For video, we accept VHS, VHS-C, S-VHS, Betamax, 8mm video (Video8, Hi8 and Digital8) and MiniDV tapes, as well as DVDs. For motion picture film, we accept silent 8mm and Super 8 film. For audio, we accept audio cassettes, reel-to-reel tapes, vinyl LP records and CDs. For photos, we accept prints (2 x 2” up to 8.5 x 11.75”), negatives (35mm or 120mm aka 2¼ x 2¼”), and 35mm slides (in cardboard or plastic mounts). If the slide mounts are missing or damaged, we can replace them for a small fee.

Question 3

Q: Will I get my original videos and photos back?

Accepted Answer

A: Yes, they will be included in the package with your digitized media.

Question 4

Q: How will I know the status of my order after I bring it to you?

Accepted Answer

A: You will receive an email and/or phone call when:
 • Time estimate has been completed
 • Order processing has begun
 • Order processing has finished and is ready for pickup/delivery
If we have any questions about your order, we will contact you before we begin processing.
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Question 5

Q: How long will my order take?

Accepted Answer

A: It depends on what type of media and how many items you are having converted. Our technician will contact you with a time estimate once your request has been evaluated.

Question 6

Q:Where are my orders processed?

Accepted Answer

A: All the transfer/scanning work is done locally in Tucson (Marana); it is not shipped anywhere else.

Question 7

Q: What types of payments do you accept?

Accepted Answer

A: Cash, Check, Zelle, Cash App, Visa/Mastercard (via Square),  PayPal and Venmo. Some fees may apply for certain payment methods.

Question 8

Q: Do I need to sort or label my tapes or film?

Accepted Answer

A: Group all the tapes together if possible. If you want certain tapes combined in a particular order or put together, sort and label them before submission. If we can, we'll name/sort the files based on a description of the event (Grandma's 85th Birthday, Stevie's Little League, etc.) and include the date where possible.  If the tape is in its own case, please leave it there with a label. Your digital file will be named based on that label. Your tapes can be recorded onto standard two-hour DVD discs (viewable on a DVD player or computer), or we can give you mp4 video files on a data disc or USB flash drive.
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Question 9

How should I label/pack photographs and negatives?

Accepted Answer

For loose photos, sort them into labeled Ziploc-style bags (label the bags before you place the photos inside to avoid damaging them) and we will group them in folders according to those labels. (Grandma's 85th Birthday, Stevie's Little League, etc.) If you have negatives, place them in labeled paper envelopes. Label the envelopes before you place the negatives inside to avoid damaging them. If you have the negatives for the prints you are planning to have us scan, know that the negatives will yield better results than the printed photos.
Note: Each image in the negative strip counts as a frame.

Question 10

Q: What about slides in carousels or trays?

Accepted Answer

A: We remove them, process them and replace them in the same order. Slides in boxes or envelopes are fine, but the individual slide film needs to be in cardboard or plastic mounts. If they aren't, additional fees may apply.

Question 11

Q: How does SLC Digital Memories handle photos in albums?

Accepted Answer

A: We carefully remove the photos from the albums and scan them individually. The photos are then placed in labeled Ziploc-style bags and returned to you, along with the empty albums. If the photos are glued into the albums and cannot be removed we can still scan them, but it will take a bit more time and effort. If you only want some of them scanned, use Post-it notes or similar labels to identify the photos you want.

Question 12

Q: How will my photos be delivered?

Accepted Answer

A: Your photo files can be delivered on a data disc (CD/DVD) or a USB flash drive (up to 32GB per drive). The data disc files can only be accessed on a computer DVD drive; it is not compatible with a Blu-Ray or DVD player. Files on the USB flash drive can be accessed via computer or by plugging it into the USB port found on some televisions. Other file formats (TIFF, for example) are also available, but may not be compatible with all photo viewers or TVs.

Question 13

Q: What resolution will the videos be?

Accepted Answer

A: Standard-definition (SD) analog videos (VHS and Betamax) are significantly smaller than high-definition (HD videos and will not fill the frame of an HD television. Also, they will have black bars on the sides of the image when viewed, due to the narrower width of the image. We can also upscale your SD videos to High Definition for an additional fee. DVDs can only use SD videos, but you can view HD files on your computer or, if you request your files on a USB flash drive, some televisions are capable of reading the drive and displaying the videos.

Question 14

Q: Do you have an archive service?

Accepted Answer

A: Yes, our archiving service is available for $10 per disc or $15 per (32GB) flash drive per year.

Question 15

How much are extra copies? Can you copy files to an external hard drive?

Accepted Answer

DVD copies (2-hour maximum per disc) and USB flash drive copies (up to 32GB per drive) are $10/$15 each. If you'd prefer your files on an external drive, we can do that as well. Please contact us for details.